Should your animal fall ill during the night or at the weekend, telephone the practice. This number is answered by a member of the team 24 hours a day. We can provide advice or arrange for one of our vets to see your animal. Bear in mind the person answering your call in the middle of the night may be at home, asleep. Please use the out-of-hours line in true emergencies only.
We work hard to provide the best possible care for your pet. All our staff appreciate that pets really are members of the family.
This is what we offer:
Why not spread the cost of keeping you dog, cat or rabbit healthy by signing up to the Hay Vets Healthy Pet Club? This scheme allows you to pay for your pet's vaccinations, flea treatment and wormer by convenient monthly direct debit. All these items are discounted when paid for in this way. Members also benefit from discounts on certain foods, other practice services and they will receive twice yearly health checks as additional benefits. For less than £10/month you can ensure your pet receives the best of care while you save money at the same time. Call or email the surgery (firstname.lastname@example.org) to find out more.
Healthy Pet Club Information sheet.pdf
The Fairfield Surgery
This surgery signals a closer tie between Hay Vets and Fairfield High School. We regularly have students visiting us for work experience, and occasionally our vets contribute to the schools’ Animal Care BTEC training programme.
The new surgery is open 3 afternoons a week, with appointments between 4 and 5 p.m. All appointments must be booked via the office in Hay. Please note that there will only be a Hay Vets’ staff member at the school during surgery times. In an emergency, or outside these times, please contact us in Hay.
There are always two vets on-call, meaning we are able to provide prompt and efficient service whatever the hour. The practice telephone number is diverted to a partner at home out-of-hours, meaning whoever answers the phone will be able to provide instant advice and get a vet to you quickly.
All our vets attend continuing professional development (CPD) regularly. The courses vary from training on specific topics (e.g. geriatric medicine) to conferences discussing a range of issues.
Between us, the vets are members of the following professional organisations:
Each vet has their own field of interest (you can get an idea from our mini C.V.s on the 'Meet the Team'' page of the website), if you have something weird and wonderful for us to see then let the receptionist know and we’ll do our best to direct you to the right person.